Terms of Service

Effective 17 September 2026

These terms govern your use of the JUSTO app and the JUSTO self-service coffee machines. By creating an account and placing an order, you agree to them. Please read them together with our Privacy Policy.

1. Who we are

JUSTO is operated by JUSTWIN UNLIMITED S.R.L. (CUI 46690910), Str. D. I. Mendeleev Nr. 17, Sector 1, Bucharest, Romania. Contact: [email protected].

JUSTWIN UNLIMITED S.R.L. is not registered for VAT in Romania (neplatitor de TVA): prices shown are final and include no VAT, and invoices are issued without VAT. The company holds code RO50839182 solely for intra-EU transactions under art. 317 of the Fiscal Code.

2. The service

JUSTO lets you order a personalized drink from an unattended bean-to-cup machine through the app: you pick a machine, build or choose a drink, pay, and collect it at the machine. Machines are self-service and their availability, stock and working state can change; we do not guarantee a particular machine or drink is available at any given time.

3. Your account

Ordering in the app requires an account (sign-in with Google, and Apple in future). You are responsible for keeping access to your sign-in secure. You must be at least 16 years old to use JUSTO. You can delete your account at any time from the app.

4. Orders, prices and payment

• The price of your drink is shown in the app before you confirm the order. That price is what you pay.
• Payment is by card, on our payment provider's secure page. When you order, the amount is secured on your card; it is charged when your drink begins brewing.
• A fiscal invoice is issued for every drink you pay for by card, in line with Romanian law. Plans and gifts are covered in sections 12 and 13.
• You place an order for immediate preparation, or schedule it to be ready at a chosen time ("brew before you arrive").

5. Cancellation, collection and no-shows

Because each drink is made fresh, to your specification, the timing matters:

• Before brewing starts you may cancel the order in the app. The hold on your card is released and you are not charged.
• Once brewing has started the drink is being made with real ingredients to your order and can no longer be cancelled.
• If a made drink is not collected within the pickup window shown in the app, the order expires and the charge stands, because the drink was prepared as ordered. The app tells you this before you confirm.

A freshly prepared, made-to-order drink is a perishable, personalized good, so the usual 14-day right of withdrawal for distance sales does not apply once preparation has begun. This does not affect your rights if a drink is faulty or not as ordered (see section 6).

6. If something goes wrong

If a machine fails to make your drink, or makes the wrong drink, we put it right: a machine failure releases or refunds the charge automatically, and if you were charged for a drink you did not receive or that was not as ordered, contact us at [email protected] and we will refund or remake it. Your statutory consumer rights under Romanian and EU law are not limited by these terms.

7. Acceptable use

Use JUSTO only for ordering drinks for yourself. Do not misuse the app or machines, attempt to interfere with them, or use them for anything unlawful.

8. Availability and changes

We may update, suspend or withdraw parts of the service, and change these terms, for example to reflect new features, machines or legal requirements. We will post the current terms here with their effective date; material changes will be made clear.

9. Our responsibility

We provide JUSTO with reasonable care and skill. To the extent permitted by law, we are not liable for indirect or unforeseeable loss. Nothing in these terms excludes or limits liability that cannot be excluded under Romanian or EU law, including your statutory rights as a consumer and our liability for death or personal injury caused by our negligence.

10. Governing law and disputes

These terms are governed by Romanian law. If you have a complaint, please contact us first at [email protected]. As a consumer you may also contact the National Authority for Consumer Protection (ANPC, anpc.ro), submit a complaint through reclamatii.anpc.ro, or use alternative dispute resolution (SAL) under Legea 140/2016: anpc.ro/ce-este-sal.

11. Daily orders (a separate agreement)

A daily order is a separate agreement, distinct from the single orders in sections 4 and 5. Under it we place an order for the drink you chose, at the machine and the local time you chose, on the weekdays you chose, without you pressing anything that morning. You may have up to three daily orders at a time.

• How it starts. You activate a daily order in the app with a button that states the obligation to pay. Your obligation to pay for each daily order arises from that agreement, not from a tap each morning. The app shows the price at the time of activation before you activate.
• What each day costs. Each day's price is the machine's price at the moment the order is placed, including any off-peak discount in force at that moment; the morning notification shows it. In plan mode each daily order uses one credit from your plan (section 12) instead of a card payment, and the app tells you which mode you are activating.
• Card mode. Card mode is offered only where our payment provider can secure the payment without you present. Where it cannot, the app offers plan mode only. During test operation nothing is charged, and the app says so.
• Each morning's order is a normal order. The app notifies you when it is placed. You may cancel it in the app, free of charge, until brewing starts (section 5). Once made, the drink waits for the pickup window shown in the app; a drink not collected in that window expires and the charge, or the credit, stands, as in section 5.
• Days that are not charged. A day on which the order could not be placed - the machine offline, out of stock, out of service, or no credit left - is not charged and no credit is taken; the app notifies you. Days you skip by pausing, and days outside your chosen weekdays, are not charged.
• Automatic pause. The daily order pauses itself after two consecutive drinks that were not collected, after three consecutive days on which the machine could not serve, and at once when your plan runs out of credits. The app tells you, and you can resume it there.
• Your control. You can pause, edit or end a daily order at any time in the app. Changing the drink, the machine or the payment mode means activating the agreement again with the same button. Ending it does not cancel an order already placed that morning, which you can still cancel until brewing starts.
• Allergens. If your allergen profile matches the drink, the app asks you to acknowledge the warning before the daily order starts. If your profile later changes so that the drink matches it anew, the daily order stops placing until you confirm again in the app.

12. Plans (prepaid credits)

A plan is a number of credits, valid for a period, bought in the app at the price shown before you buy. Plans are personal to your account and cannot be transferred.

• What a credit is. One credit covers one drink, at any JUSTO machine, priced up to the plan's per-drink limit shown in the app. A credit is consumed in full whatever the price of the drink: a drink priced below the limit still uses one whole credit. A drink priced above the limit cannot be paid with a credit; the app tells you, and you can pay for it normally.
• Validity. The period runs from the moment your payment is captured. Credits unused at the end of the period expire. If no machine could serve you for part of the period, we extend the validity on request: write to [email protected].
• Payment. You pay the whole price of the plan at purchase, by card on our payment provider's page. We keep a record of the purchase and of every credit used, as Romanian accounting law requires.
• Test operation. While JUSTO runs in test operation, before card payments are switched on, no payment page opens and nothing is charged for a plan. Credits issued that way are for trying the service: they are not a purchase, there is nothing to refund on them, and we may cancel them when card payments start, whatever validity the app shows.
• Credits come back. A credit used on an order that you cancel before brewing starts, or that fails, is returned to the plan while the plan is valid.
• No loyalty points. Plan and gift purchases do not earn loyalty points, and neither do drinks covered by a credit.
• At the machine. A credit can be spent at a machine's own screen by entering the JUSTO code from your app, up to two credits per plan per day at the screens. We send a notification to your phone for every credit spent that way. Treat the code as you would a payment card: you can change it in the app at any time.
• Deleting your account forfeits any unused credits; the app warns you first. Within the withdrawal period below you can withdraw before deleting.

Right of withdrawal. You may withdraw from a plan purchase within 14 days of the purchase, without giving a reason. At purchase you expressly ask us to make the credits available immediately, before the withdrawal period ends, and you acknowledge that once all the credits have been used the service is fully performed and the right of withdrawal ends. If you withdraw after using some credits, we refund the price less an amount proportional to the credits already used: the refund is the plan price multiplied by the unused credits and divided by the total credits. We refund within 14 days of receiving your withdrawal, to the payment method you used. After the 14 days, unused credits are not refunded, without prejudice to your statutory rights (section 6).

To withdraw, use the withdraw button on the plan in the app, or send any unequivocal statement to [email protected], for example the model form below.

Model withdrawal form (complete and return this form only if you wish to withdraw from the contract):

• To JUSTWIN UNLIMITED S.R.L. (CUI 46690910), Str. D. I. Mendeleev Nr. 17, Sector 1, Bucharest, Romania, [email protected]:
• I hereby give notice that I withdraw from my contract for the following service: JUSTO plan / JUSTO gift (delete as appropriate), with the purchase code shown on the plan or gift card in the app: ...
• Ordered on: ...
• Name of the consumer: ...
• Address of the consumer: ...
• Signature of the consumer (only if this form is notified on paper): ...
• Date: ...

13. Gifts

A gift is one drink you pay for in advance and hand on as a link. The gift value and the validity period are shown in the app before you buy.

• What the recipient gets. Whoever opens the link can claim the gift once, into their own JUSTO account, while the gift is valid. The claimed gift covers one drink, at any JUSTO machine, up to the gift value; if the chosen drink costs more, the difference is paid normally. A gift has no cash value and cannot be exchanged for money, except under the right of withdrawal below.
• One claim. Anyone holding the link can claim the gift, so share it only with the person you mean it for. After it is claimed, the link shows only that the gift has been used.
• Payment. You pay the gift value at purchase, by card on our payment provider's page. We keep a record of the purchase, as Romanian accounting law requires. If the payment does not complete, no gift is created.
• Test operation. A gift created during test operation costs nothing and follows the test-operation rule in section 12: it is for trying the service, and we may cancel it, claimed or not, when card payments start.
• Your message. You may add a message of up to 140 characters, shown to whoever opens the link until the gift is claimed. It may not contain links, web addresses or email addresses, and you are responsible for its content: it must be lawful and not abusive. We may remove a message that breaks these rules.
• Your name. Your profile name is shown on the gift page only if you opt in when you send the gift. You can switch it off later in the app while the gift is unclaimed. If you delete your account, your name and your message are removed from the gift, even if it is still unclaimed; the gift itself stays valid for the recipient.
• A claimed gift behaves like a plan credit (section 12): it returns to the recipient if the drink is cancelled before brewing or fails, while the gift is valid; it can be spent at a machine's screen with the recipient's JUSTO code; it earns no loyalty points.

Right of withdrawal. You may withdraw from a gift purchase within 14 days of the purchase, without giving a reason, as long as the gift has not been claimed; we then refund the full price within 14 days of receiving your withdrawal, to the payment method you used. At purchase you expressly ask us to make the gift claimable immediately and acknowledge that the service is fully performed once the recipient claims it, at which point the right of withdrawal ends. To withdraw, use the withdraw button on the gift in the app or send any unequivocal statement to [email protected], for example the model form in section 12.